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Answers to Frequently Asked Questions about Special Collections Request System (Aeon)

What is the Special Collections Request System (Aeon)?

Aeon is the electronic system you use to request an item through Special Collections as well as track the history of requests you've received previously.

Why do I need a username and password to use the Special Collections Request System?

Your username and password allows us to give you secure access to information about your requests. We can also enable you to edit your personal information such as your address or phone number.

Your username will be your email address. If you do not have an email address, contact library-special@jmu.edu. Your password also can be anything you like, but must be at least eight characters long and contain a lowercase letter, an uppercase letter, and a number. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the special collections staff. The password you set is stored encrypted and cannot be retrieved.

What if I forget my password?

In the event that you forget your password, please contact the Special Collections office at (540) 568-3612. We can then reset your password allowing you access to the Special Collections Request System (Aeon). Please change your password once you logon.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferably cascading style sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your requests, you can take the following steps:

  • Access the Special Collections Request System (Aeon) only from your personal computer or an otherwise secure workstation.
  • Access the Special Collections Request System (Aeon) from a public workstation in the Reading Room. These computers are supervised by the staff.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Who do I contact if I have problems with or questions about the Special Collections Request System (Aeon)?

Contact the Special Collections office at (540) 568-3612 or email to library-special@jmu.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the Special Collections Request System (Aeon) without any problems.